Everything you need to know about our products, shipping, and policies.
We offer free standard shipping on all orders over $50. Delivery typically takes:
β’ US Domestic: 5-10 business days
β’ International: 10-20 business days
β’ Express Shipping: 3-5 business days (additional fee)
All orders are processed within 1-2 business days. You'll receive a tracking number via email once your order ships.
Yes! We ship worldwide. International shipping rates are calculated at checkout based on your location. Please note that customs fees or import duties may apply depending on your country's regulations β these are the buyer's responsibility.
We offer a 30-day satisfaction guarantee. If you're not completely happy with your bracelet, you can return it for a full refund or exchange within 30 days of delivery.
Conditions:
β’ Items must be in original condition
β’ Return shipping is free for US orders
β’ Refunds are processed within 5 business days of receiving the return
To initiate a return, contact us at support@energvia.com with your order number.
Natural stone bracelets need minimal care to maintain their energy and appearance:
β’ Avoid prolonged exposure to water (shower, swimming)
β’ Clean gently with a soft dry cloth
β’ Store in a cool, dry place when not wearing
β’ Recharge under moonlight overnight once a month (optional)
The elastic cord may loosen slightly over time with daily wear β this is normal and can be adjusted.
All Energvia stones are 100% natural and genuine. We source directly from trusted suppliers and never use synthetic, dyed, or imitation stones. Each product page lists the exact material composition. Natural stones may have slight color and pattern variations β this is a sign of authenticity, not a defect.
Our standard bracelets use 8mm or 10mm beads on an elastic cord, designed to fit most wrist sizes (approximately 6.5" to 8" circumference). The elastic stretch provides a comfortable, adjustable fit for both men and women. If you need a custom size, contact us β we're happy to accommodate.
We believe in being honest with our customers. Crystals don't emit supernatural powers. What they do provide is a powerful psychological anchor β a physical, tangible reminder of your intention. When you wear a bracelet designed for "focus," you're programming your mind to be more aware of your focus throughout the day. This is the intersection of ancient wisdom and modern psychology. Thousands of years of tradition, backed by what we now understand about mindset and behavior.
Yes! We offer wholesale pricing for retailers, wellness studios, and corporate gifting. Minimum order quantities apply. Contact us at wholesale@energvia.com for our wholesale catalog and pricing guide.
We'd love to hear from you:
β’ Email: support@energvia.com
β’ Response Time: Within 24 hours on business days
β’ Social Media: Follow us on TikTok & Instagram @energvia